FAQ

All About COOLA

What makes COOLA different?


Clean beauty should feel as good as it is healthy.

We're on a quest to develop and deliver organic products you'll love wearing everyday. Every COOLA formula is crafted with over 70%+ certified organic ingredients. We believe in formulating our products with ingredients that follow sustainable farming practices and support local communities. And we harness the power of plant cell actives to nourish and support healthy skin.

Additionally, our products are:

  • Non-GMO
  • Vegan
  • Gluten Free
  • Paraben Free
  • Cruelty Free
  • Reef Friendly

​We're passionate about creating beautiful product experiences that embody a happy, healthy lifestyle.




Does COOLA use harmful chemicals?


COOLA products NEVER use ingredients that can be harmful.
At COOLA, we follow a strictly restricted ingredient list that goes beyond industry standards. We exclude over 870 questionable or harmful ingredients from all of our formulations. As a result, you'll never find ingredients such as parabens, phthalates, synthetic fragrance, oxybenzone, and octinoxate.
What we keep out of our products is equally important as what we put into it!




Does COOLA use fragrance in their products?


COOLA offers natural fragrances and fragrance-free options. We DO NOT use synthetic fragrances in our products.
All COOLA fragrances are 100% natural, only sourced from plants, and tested for safety and irritation. Our newer formulas, including the skincare line, are also EU allergen-free. At COOLA, we are conscious about what goes into our products, but we're equally concerned with what we keep out.




Is there aersol in COOLA sprays?


COOLA does NOT use harmful aerosol in our spray cans.
COOLA wants to give our users the safest options when it comes to the sunscreens you put on your body. For that reason, we do not use harmful aerosol in our spray cans. An aerosol is bad for you to breathe and also harmful to the environment!
COOLA uses air-compression, so our spray cans are safe to use on and around the face. Additionally, this air-compressed bag and valve technology allow you to use every last drop of sunscreen!




Are COOLA sunscreens safe for kids?


Yes! Our sunscreens are safe to use on kids 6 months and older.
However, we understand that everyone has different sensitivities and suggest doing a small patch test on each child prior to use. Our Mineral formulations are perfect for kids with skin sensitivites.




How are Classic and Mineral sunscreens different?


Classic and Mineral Sunscreens are differentiated by their active sun protection ingredients.
Classic sunscreens use chemical (also commonly referred as “non-mineral” or “traditional”) active ingredients designed to absorb and dissipate UVA/UVB rays, while Mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients such as Titanium Dioxide and Zinc Oxide to scatter and reflect UVA/UVB rays. All of our formulations, both Classic and Mineral, guarantee broad-spectrum protection from both UVA and UVB rays!

Those with sensitive skin should try our Mineral formulations!




How is COOLA reef-friendly?


COOLA products are always reef-friendly.
All of our sunscreens adhere to the Hawaii State Legislature Bill guidelines of being considered reef-friendly.
We respect and share your love for our planet, so COOLA products are free of the chemical sunscreen actives Oxybenzone and Octonixate, which greatly damage our coral reefs.




What is the difference between COOLA Canada and COOLA USA?


As the official distributor of COOLA products in Canada, we are governed by the regulations of Health Canada in terms of SPF ratings, ingredients and claims.
You will notice that the COOLA USA website will often have many products that you will not find on our website, and this is because they have been submitted to Health Canada for approvals which is a lengthy process! Some products do not meet the standards of Health Canada (we are one of the strictest in the WORLD!), and as a result are not available for purchase. However, we are confident that we truly have the best of COOLA available in Canada, and we are regularly launching new products as they meet Health Canada guidelines. Be sure to get on our mailing list so you’ll be the first to know when we launch something new!

Because skin protective products like COOLA require special designations in Canada, shopping on the USA website for COOLA products is not an option for Canadians. COOLA USA does not ship to Canada. If there is a product you have heard about or want to know more about and it’s not available on our website yet, reach out to us and we’ll give you some great tips on other COOLA products that may compare – maybe we’ll surprise you!




Can I use COOLA products while pregnant?


Yes! COOLA products are safe to use while pregnant.
First, CONGRATULATIONS!
Now, to answer your question. Yes, all COOLA products are safe for use during pregnancy as well as while nursing. Before using COOLA products, however, we highly recommend reaching out to your physician for guidance. Every person and pregnancy is different, and it's important to have your healthcare professional address any specific concerns.




Does COOLA use benzene?


Benzene is not an ingredient in any COOLA product.
Additionally, in the recent report released by Valisure LLC, the COOLA products tested were confirmed NOT to contain benzene.
Benzene can be detectable in some raw materials, including those derived from petrochemicals and petroleum. COOLA formulation standards prohibit the use of petroleum-derived ingredients in our formulas, and only allow the use of EU-23 allergen-free naturally-derived fragrances as well as naturally-derived flavors.




Is COOLA gluten-free?


Most COOLA products are gluten-free.
Our products are gluten-free, with the exception of our SPF30 Rosilliance Mineral BB+ Creams.
However, we do not have dedicated manufacturing equipment for gluten-free products to guarantee no gluten cross-contamination.




Why can't I find the product I'm looking for?


We have incredibly high standards and continually evaluate them in pursuit of the cleanest products on the market. In doing so, we sometimes have to refresh or say goodbye to some of our older formulas. It’s all part of our commitment to give you a more beautiful healthy! If you still have questions, please click here and send us an email. One of our COOLA experts will happily recommend products from our collection based on your needs and skin type.




Can I recycle COOLA products/packaging?


YES! Different packaging requires different recycling steps. Keep reading to find out how to recycle your COOLA product!

How To Recycle Our SPF Sprays
Because our sprays use bag-on-valve technology, they are highly recyclable! Step 1: Enjoy and use ALL of your SPF spray. Step 2: Once the spray can is completely empty, take the product to your local recycling center. Note: We do not recommend disassembling the spray.

How To Recycle Our Lotion Tubes
Our tubes are made of sustainably sourced sugar-cane resin, which is 100% recyclable!
Step 1: Cut off the top of the tube.
Step 2: Completely wash and rinse inside and outside of the tube.
Step 3: Separate the tube from the cap and take it to your local recycling center.

How To Recycle Our Glass Bottles
Glass is highly recyclable!
Step 1: Remove the cap and pump. Note! Although the pump is made of recyclable materials, this part is non-recyclable as it is unable to be disassembled. The cap can be recycled!
Step 2: Completely wash and rinse the inside and outside of the glass bottle.
Step 3: Recycle or repurpose the glass bottle!

How To Recycle Our PET Bottles
PET is highly recyclable!
Step 1: Remove the cap and pump. Note! Although the pump is made of recyclable materials, this part is non-recyclable as it is unable to be disassembled.
Step 2: Completely wash and rinse the inside and outside of the glass bottle.
Step 3: Recycle at your local recycle center or repurpose the bottle!




Can I use expired sunscreen?


We don't recommend using an expired product.
After the printed expiration date, the sunscreen actives will start to lose their effectiveness. This is not to say it is entirely ineffective; however, we can no longer claim the SPF levels listed on the bottle. Because of this, we always recommend using your product before expiration to ensure you are receiving complete SPF protection.




Do you use alcohol in your products?


Alcohol is only in a few products to help with formula delivery.
Alcohol is used in only a select few of our products solely when it is required to aid in the delivery of our formula, as it helps oil-based ingredients like sunscreen actives blend with other ingredients. Rest assured! When we do use alcohol, we only use alcohols that are plant-derived and organic!




Why can't I find a product that is available in the US?


As the official distributor of COOLA products in Canada, we are governed by the regulations of Health Canada in terms of SPF ratings, ingredients and claims.
You will notice that the COOLA USA website will often have many products that you will not find on our website, and this is because they have been submitted to Health Canada for approvals which is a lengthy process! Some products do not meet the standards of Health Canada (we are one of the strictest in the WORLD!), and as a result are not available for purchase. However, we are confident that we truly have the best of COOLA available in Canada, and we are regularly launching new products as they meet Health Canada guidelines.

Be sure to get on our mailing list so you’ll be the first to know when we launch something new! Because skin protective products like COOLA require special designations in Canada, shopping on the USA website for COOLA products is not an option for Canadians. COOLA USA does not ship to Canada. If there is a product you have heard about or want to know more about and it’s not available on our website yet, reach out to us and we’ll give you some great tips on other COOLA products that may compare – maybe we’ll surprise you!




How can I start selling COOLA in my beauty business?


Thank you for your interest in carrying COOLA! We are always happy to help our amazing customers and supporters boost their beauty business.

Click here to become a retailer!




Do you have samples?


Unfortunately, we don't!
As much as we wish we could, at this time, COOLA does not have the resources to send out samples. However, we do have many retail locations across the country that carry testers of our products! You can find a list of local places to try COOLA using our Store Locator. We recommend giving each location you plan to visit a quick call to ensure they carry a tester of the product you are looking to try.




What is Eco-Cert COSMOS?


COSMOS is an international standard for organic products.
COSMOS is an international standard for organic and natural products. This standard is designed to serve the best interests of the industry, our customers, and the environment we all share.
COSMOS is arguably the most rigorous cosmetic certification in the world. Our award-winning Sunless Tan Collection is certified Eco-Cert COSMOS Organic.




I cant find the answer I was looking for. Is there another way I can get my COOLA question answered?


Yes! At COOLA, we are always happy to help our customers on their journey to beautiful and healthy skin. While we do have many online resources, we do have an inquiry box (see below) where you can chat with a COOLA expert!

Online resources include information on topics like our standards here at COOLA, sun and blue light science, ingredients, sustainability, and much more! These can be navigated through our About Us page.

TIP: Check out the COOLA Canada blog page for additional information and helpful healthy skin tips!




What is Aluminum Hydroxide? Does COOLA use this ingredient?


COOLA uses Alumina/Aluminum Hydroxide as a coating for titanium dioxide, as it prevents it from clumping and allows an even application. This ingredient does not penetrate into the skin, rather it forms as a refractive layer that helps reflect UV rays away from the skin.

Alumina/Aluminum Hydroxide is not to be confused with the controversial Aluminum Chlorohydrate or Aluminum Zirconium, which is used in antiperspirant type products and potentially believed to be an endocrine disruptor/cancer causing ingredient.

Here at COOLA, we believe the best sunscreen is one that is worn everyday, and therefore chose to create unique formulas in a variety of scents, textures and applications, that are above all safe and effective to use!





Need help?

SPEAK TO A COOLA EXPERT NOW!

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