FAQ

What makes COOLA different?

Clean beauty should feel as good as it is healthy.

We're on a quest to develop organic products you'll love wearing everyday. Every COOLA formula is crafted with at least 70% certified organic ingredients. We believe in formulating our products with ingredients that follow sustainable farming practices and support local communities. And we harness the power of plant cell actives to nourish and support healthy skin.
 

Additionally, our products are:

  • Non-GMO

  • Vegan

  • Gluten Free

  • Paraben Free

  • Cruelty Free

  • Reef Friendly
     

​We're passionate about creating beautiful product experiences that embody a happy, healthy lifestyle.

Does COOLA use harmful chemicals?

NoWe follow a strict restricted ingredient list that goes beyond industry standards to exclude over 1000+ questionable or harmful ingredients from all of our formulations and remain free of ingredients like parabens, phthalates, synthetic fragrance, oxybenzone and octinoxate.

Here at COOLA, we believe what we keep out of our products is equally important as what we put into it! 

Does COOLA use fragrance in products?

We never use synthetic fragrances.

That means all fragrances used are 100% natural, only sourced from plants,

nd safety/irritation tested. Our newer formulas are also EU allergen free. 

At COOLA, we are conscious about what goes into our products,

but we're equally as concerned with what we keep out. 

We do of course carry some fragrance free options.

Is there aerosol in COOLA sunscreen sprays?

COOLA does NOT use harmful aerosol in our spray cans. 

COOLA wants to be able to give our users the safest options when it comes to the sunscreens

you put on your body, so we do not use harmful aerosol in our spray cans.

Not only is aerosol bad for you to breathe in, it is also harmful to the environment!

COOLA uses air-compression so our spray cans are safe to use on and around the face.

Additionally, this air-compressed bag on valve technology allows you to use every last drop of sunscreen!

Are COOLA sunscreens safe for kids?

Yes. All of our sunscreens are safe for use on kids 6 months and older.

However, we understand that everyone has different sensitivities and

suggest doing a small-patch test on each child prior to use.

How are Classic and Mineral sunscreens different?

Classic and Mineral Sunscreens are differentiated by their active sun protection ingredients.

Classic sunscreens use chemical (also commonly referred as “non-mineral” or “traditional”) active ingredients designed to absorb and dissipate UVA/UVB rays, while Mineral sunscreens use mineral (also commonly referred to as “physical”) active ingredients such as Titanium Dioxide and Zinc Oxide

to scatter and reflect UVA/UVB rays. All of our formulations, both Classic and Mineral, guarantee

broad-spectrum protection from both UVA and UVB rays!

How is COOLA reef-friendly?

All of our sunscreens adhere to the Hawaii State Legislature Bill

guidelines of being considered reef-friendly.

We respect and share your love for our planet so COOLA products are

free of the chemical sunscreen actives Oxybenzone and Octonixate.

What is the difference between COOLA Canada and COOLA USA?

 As the official distributor of COOLA products in Canada, we are governed by the

regulations of Health Canada in terms of SPF ratings, ingredients and claims.

You will notice that the COOLA USA website will often have many products that you will not find on our website, and this is because they have been submitted to Health Canada for approvals which is a lengthy process! Some products do not meet the standards of Health Canada (we are one of the strictest in the WORLD!), and as a result are not available for purchase. However, we are confident that we truly have the best of COOLA available in Canada, and we are regularly launching new products as they meet Health Canada guidelines. Be sure to get on our mailing list so you’ll be the first to know when we launch something new! Because skin protective products like COOLA require special designations in Canada, shopping on the USA website for COOLA products is not an option for Canadians. COOLA USA does not ship to Canada. If there is a product you have heard about or want to know more

about and it’s not available on our website yet, reach out to us and we’ll give you some

great tips on other COOLA products that may compare – maybe we’ll surprise you!

I can't find the answer I was looking for.

Is there another way I can get my COOLA questions answered?

Yes! At COOLA, we are always happy to help our customers on their journey to beautiful and healthy skin. While we do have many online resources, we do have an inquiry box (see below) where you can chat with a COOLA expert!

Online resources include information on topics like our standards here at COOLA, sun and

blue light science, ingredients, sustainability, and much more! These can be navigated through our About Us page.

TIP: Check out the COOLA Canada blog page for additional information and helpful healthy skin tips!

Need help?

SPEAK TO A COOLA EXPERT NOW!

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