FAQ

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PHONE

Tel: 416 462 9994

 

We'd love to hear from you

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​How do I

place an order?

Payment

& Shipping

Secure ordering

& payment options

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Returns

Refunds

We ship directly from Toronto, Ontario, Canada and are limited to ship within Canada. When you place an order, it usually ships out by the following business day. Thereafter it should take 1 to 2 working days to arrive. We use FEDEX to deliver our packages and ship within Canada for a base rate of $10.00 for amounts under $100 (excluding taxes) and free shipping on amounts over $100 (excluding taxes)  When your order is ready to ship, you will be notified via email with a tracking number. Should there be a delay or problem with your order, we will contact you immediately by email.

Navigate through our PRODUCTS page and add all products you are interested in purchasing to your "CART".  When you are ready to purchase, go to your "CART" and you will see the sum of all of your products, total costs, shipping options, taxes, and payment options. Navigate accordingly until your transaction is completed and a confirmation has been provided to you.

We use PayPal as our online payments system. Online money transfers serve as electronic alternatives to traditional paper methods like checks and money orders. PayPal is one of the world's largest internet payment companies, and the most secure. You will be able to select from Visa, Mastercard & American Express.

If  after placing an order you change your mind, you are entitled to cancel the order within 24 hours of it being placed, subject to the Goods not having already left the premises. To cancel an order you need to contact us either by email:  coola@mybeautymark.ca or by telephone: 416 462 9994. If after receiving your purchase you are not happy, you may return the unused, unopened products to us within 7 days of receipt. We cannot take returns on used or opened items. We will issue a refund on receipt of unused goods in their original condition. Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the address below in the original outer packaging or any other secure packaging, and allow 7-10 days once the order is received by us for processing:

Returns Department

Beautymark Solutions Inc.
29-55 Administration Road
Vaughan, Ontario
L4K 4G9

 

*FREE shipping anywhere in Canada on orders over $100*

*$10 flat rate shipping anywhere in Canada*

CONNECT
T: 416 462 9994
T: 1 800 771 0982

 

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